FAQ

Frequently Asked Questions (FAQs) - Petspalz

Welcome to our Petspalz FAQ page! Find answers to your most common questions about shipping, orders, products, and more. If you need more help, contact us here.

🐾 Orders & Shipping

📦 How long does shipping take?

We offer fast and reliable shipping across India. Standard delivery takes 3-7 business days. Remote areas may take longer. We provide order tracking so you can follow your package.

💰 What are the shipping charges?

We offer free shipping on all orders 

✏️ Can I change or cancel my order?

Yes! Please email us at info@petspalz.in or use our Contact Us page within 12 hours of placing your order. We’ll do our best to help.

🧭 How do I track my order?

Once shipped, you'll receive an email with your tracking link. Or visit our Track Order page anytime.

🐶 Products & Availability

🌟 Are your products vet-approved?

Yes! Many of our products are vet-recommended and safe for pets. Check our Vet-Recommended Supplements and Veterinary Diets collections for options recommended by professionals.

🛒 Do you sell pet food brands like Orijen, Farmina, Acana?

Absolutely! Browse top brands in our Brands Collection including Orijen, Farmina, Acana, Fabled, Ruffwear, Wahl and more.

🐾 What size should I buy for my dog/cat?

Size guides are on individual product pages. If you’re unsure, contact our support team for personalized help.

❓ Are your shampoos safe for puppies and kittens?

Yes! We offer gentle, vet-approved grooming essentials for all ages. Check our Dog Grooming Essentials and Anti Tick & Flea Solutions collections.

🩺 Veterinary Consultancy

💬 Do you offer online vet consultations?

Yes! Our Veterinary Consultancy page lets you book professional online consultations with licensed vets.

🗓️ How do I book a vet appointment?

Visit our Veterinary Consultancy page, choose your service, and follow the easy booking steps.

💳 Payments & Returns

💰 What payment methods do you accept?

We accept credit/debit cards, UPI, Net Banking, and COD (Cash on Delivery) for select pin codes.

🔄 What is your return policy?

You can return unused, unopened items within 7 days of delivery. For full details, visit our Shipping & Returns page.

📞 Need More Help?

If your question isn’t answered here, please:

We’re here to help you and your pets 7 days a week!