Shipping policy

Shipping Policy - PetSpalz

Thank you for shopping at Petspalz ! We are committed to providing you with a smooth shopping experience, and that includes getting your pet products delivered quickly and safely to your door.

**1. Shipping Locations**  
We currently offer Free shipping across India.

**2. Processing Time**  
All orders are processed within **1-2 business days**. FULLFILLED MONDAY TO SATURDAY. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email notification once your order has been dispatched.

**3. Shipping Methods & Delivery Time**  
We use trusted delivery partners to ensure your pet products arrive safely and promptly. Delivery times vary based on your location:

**4. Shipping Charges**  
- We offer **free shipping** on all orders.
 

**5. Tracking Your Order**  
Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your package on our courier partner’s website using this number.

**6. Order Issues**  
If you notice any issues with your delivery (e.g., damaged items, missing items, or incorrect address), please contact our customer support team at info@petspalz.in  or call us at 7717695500 within **48 hours** of receiving the shipment. We will resolve the issue as quickly as possible.

**7. Delivery Delays**  
While we strive to deliver your order on time, occasional delays may occur due to circumstances beyond our control (e.g., weather, strikes, or courier issues). If your delivery is delayed, we will notify you as soon as possible and keep you updated on the status.

**8. Packaging**  
We take care in packaging your pet products securely to prevent damage during transit. If you receive any damaged items, please report it to us within **48 hours** so we can assist you.

**9. Returns & Refunds**  
For more information about returns, exchanges, or refunds, please refer to our Returns & Refund Policy : https://petspalz.in/policies/refund-policy

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