Product condition New only
Window : 3 days
Refund policy
Petspalz:
Return and Refund Policy
Thank you for choosing to shop at Petspalz . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.
Return Request Period: In the event that you wish to make a return, please submit a complaint within 72 hours of receiving the product. Any requests received after this period may not be accepted.
Product condition & Window
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 72 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility .
Return Shipping: The cost of return shipping will be Customers' responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
**Note Return Shipping Exchange will cost Rs 199
Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:
a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.
It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.
The return will be processed only if:
1) It is determined that the product was not damaged while in your possession
2) The product is not different from what was shipped to you
3) The product is returned in its original condition
4) Customer must take an unboxing video.
The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.
Refund processing time : 7 DAYS
To start a return, you can contact us at info@petspalz.in.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Pet food) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items', Discounted items or gift cards.
You can always contact us for any return question at info@petspalz.in.